Communicating with Confidence

at American Management Association -

Course Details
Price:
$2,345 100 seats left
Start Date:

Thu, Aug 19, 9:00am - Aug 20, 4:30pm Eastern Time (2 sessions)

Next start dates (3)

Description
Class Level: All levels
Age Requirements: 16 and older
Average Class Size: 50

What you'll learn in this communication skills training:

Who Should Attend

Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, specialists, analysts, consultants, associate managers, project managers, and leadership-track administrative professionals.

Let’s face it: There’s no substitute for in-person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique 2-day course is designed to give you a strong foundation in essential communication skills and competencies. 

Through practice sessions and role-plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.


Assessing Your Communication Skills

  • Understanding the skills you already possess
  • Assessing your effectiveness and identifying improvement areas
Developing Your Listening Competencies
  • Defining the competencies of effective listening
  • Identifying the different components of the information you’re hearing
  • How to take a more active role when listening
  • Increasing comprehension through mental openness and feedback
Increasing Cognitive Skills to Promote Comprehension
  • Discerning, analyzing and evaluating
  • Visual aspects of verbal communication
  • Relating information productively to your own experiences
  • Creating mental cross-references between old and new information
  • Framing statements and discussions
Roadmap for Clearer Communication
  • Understanding effective body language and appropriate word choice
  • Finding mutual connections or similarities to enhance communication
  • Controlling emotions and establishing the right tone of voice
  • Storytelling with imagery, passion and evocative language
  • Creating a personal action plan


Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Still have questions? Ask the community.

Refund Policy
Transfer, Cancellation and Refund Policy:

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks’ notice, or fail to attend, you will be liable for the entire program fee. 

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please email CourseHorse.

Pricing, Offers, and Discounts Policy:

AMA-delivered programs are eligible for AMA member pricing, GSA pricing, special offers, and discounts as applicable, according to the terms of the specific pricing, offer and/or discount. Third party-delivered programs available through AMA and Express Skills courses are excluded from all discounted pricing, offers, and discounts offered by AMA, including but not limited to AMA member pricing, GSA pricing, AMA Seminar Savings Pass redemptions, AMA SLS Contract pricing, AMA Annual Pass/All-Access Pass, and complimentary registrations of any type.
Start Dates (4)
Start Date Time Teacher # Sessions Price
9:00am - 5:00pm Eastern Time TBD 2 $2,345
This course consists of multiple sessions, view schedule for sessions.
Fri, Aug 20 9:00am - 4:30pm Eastern Time TBD
10:00am - 6:00pm Eastern Time TBD 2 $2,345
This course consists of multiple sessions, view schedule for sessions.
Tue, Sep 21 10:00am - 5:30pm Eastern Time TBD
9:00am - 5:00pm Eastern Time TBD 2 $2,345
This course consists of multiple sessions, view schedule for sessions.
Fri, Oct 15 9:00am - 4:30pm Eastern Time TBD
11:00am - 7:00pm Eastern Time TBD 2 $2,345
This course consists of multiple sessions, view schedule for sessions.
Tue, Nov 09 11:00am - 6:30pm Eastern Time TBD

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School: American Management Association

American Management Association

AMA’s approach to improving performance combines experiential learning—“learning through doing”—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services,...

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