The ITMLP Certification Boot Camp workshop contains a collection of key IT topics designed to increase the effectiveness of soon-to-be, new, and experienced first-line IT Managers by:
- Widening their knowledge of IT
- Discussing strategies to maximize user support and satisfaction
- Providing insights into IT innovation and technology trends
- Providing information on the use of various IT best-practices
This workshop is not a replacement for your company's New Manager Training classes. It is designed to provide complimentary topics specifically related to the IT management profession. These topics are listed below.
DAY 1: Technical Leadership
Life as a Technical Manager:
- Characteristics of Successful IT Managers
- Making Technical Decisions
- Managing Multiple Projects
- Leading Local/Global Virtual IT Teams
Managing Hybrid and Virtual IT Teams:
- Hybrid and Virtual Challenges
- Hybrid and Virtual Leadership
- Best Practices
- Task Type Needs
- Using Virtual Technologies
- Virtual Task Assignment
- Personality Types
- Communication Strategies
Influence-Based Technical Leadership:
- Bloom's Core Influence Characteristics
- Situational Influence
- Cialdini's Six Principles of Influence
- Cohen-Bradford Influence Currencies
- Using Influence Within an IT Context
DAY 2: IT Methodology and Innovation
Methodology Overview:
- Waterfall
- Agile/Scrum
- IT Infrastructure Library (ITIL)
- Lean IT
- DevOps
IT Megatrends:
- Digital Transformation / Digital Strategy
- Virtual and Augmented Reality
- Internet of Things (IoT)
- Big Data
- Machine Learning
- 3D Printing
- Cybersecurity and Privacy
- Other Key IT Trends
Creating Innovative IT Solutions:
- Thoughts on IT Innovation
- The Innovation Process
- Root Cause Analysis Tools
- Brainstorming Tools
- Selection and Prioritization Tools
DAY 3: Business of IT
IT Funding and Cost Center Management:
- Project/Production Team Mathematics
- Components of your budget
- IT funding and allocations
- Annual budget process
- IT budget issues and tips
IT Vendor Management:
- Providers and strategic partners
- Considerations when selecting a vendor
- Vendor management life cycle
- Vendor oversight
- Outsourcing and cloud considerations
IT Internal Client Service:
- User Experience
- Internal Client Service Concepts
- Managing Client Satisfaction
- Managing Client Expectations
- Measurement and Prioritization
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.