Improving Communications

Improving Communications

Professional
Online, New York, New York
(44 Reviews)

Do communication problems waste your time and money? 

Improving Communications provides individuals and organizations with Business Writing, Public Speaking, Customer Service, Leadership, and UB4I® Sales training classes, as well as supplying a dynamic and engaging speaker for events.


Communication problems waste time and money. Ineffective communication also causes morale problems. Eighty percent of corporate waste can be attributed to deficient communication. Due to poor English-speaking skills, the economy loses an estimated $75 billion annually (Fortune Magazine, 2003).  

By providing communication skills training, businesses help individuals to write, speak, serve customers, and lead people more effectively. Positive results of these trainings mean efficient use of time and resources, increased client retention and sales, and increased credibility for managers and supervisors. An engaging and informative motivational speaker inspires your audience to reach greater achievements and grow your business.  

Communication skills training helps individuals grow. 
  • Greater public perception of credibility 
  • Higher employee productivity 
  • Consistent accuracy 
  • Saved time 
  • Increased profits 
  • High morale 
  • Greater respect among staff and leaders 
Improving Communications serves a wide variety of clients. Since 2001, Improving Communications has provided trainings to employees of companies such as The Estée Lauder Companies, Madison Square Garden, Cablevision, The State University of New York, The Government of Singapore Investment Corporation, Georgian College, and Interstate National Dealer Services. We help our clients maximize their most important resource—their people.

Reviews of Improving Communications

(44 Reviews)
Leadership and Management Development

6/16/2021
Jennifer C.

Attended: Leadership and Management Development


Small class size allowed for a more tailored discussion on topics of interest covered within class. Four hours was a bit tight to cram all that knowledge in, but somehow he made it work.

A Guide to Working Remotely (Webinar)

5/12/2020
Ada O.

Attended: A Guide to Working Remotely (Webinar)


The class was very good. Excellent tips and visual aids

Leadership and Management Development

3/6/2020
Sean H.

Attended: Leadership and Management Development


This class was fantastic. The points that were covered were extremely relevant and sparked very healthy discussion. The course book is a great resource that is easy to use and our instructor, Rich Atkins, was very knowledable, personable and funny. A great class that I would recommend for veteran and beginners in leadership roles.

Behavioral Interviewing

11/14/2019
Debbie W.

Attended: Behavioral Interviewing


Marc is very knowledgeable, a great teacher and personable. The course was excellent and I learned techniques that I will apply to my current role. Highly recommend this course for anyone who wants to improve their interviewing skills.

Online Improving Customer Service

11/5/2019
Jason C.

Attended: Online Improving Customer Service


Very insightful, great exercises. I would advise doing this over the course of two days though, as one very long class with is exhausting. Other than that, it was a very positive experience.

Online Improving Customer Service

11/1/2019
Peter M.

Attended: Online Improving Customer Service


Good on target and topic course. Efficient

Leadership and Management Development

10/6/2019
Anonymous

Attended: Leadership and Management Development


This was a really fun class. Small groups in varying business platforms. John Epstein was a very good moderator/educator.

Online Improving Customer Service

6/25/2019
Shane M.

Attended: Online Improving Customer Service


This was a very well lead class. The instructor was very nice and easy to follow. He was also thoughtful, open and honest. I was very thankful also that he announced all the breaks, lunch and other housekeepings before the session so that we did not have to worry about that and could focus on the content. I would recommend him for sure to anyone looking to address their customer service needs. The content of the class was well thought out - the handouts were very relatable and used real-world examples to both illustrate and relate seemingly dense concepts in an easy to follow format!

Leadership and Management Development

12/11/2018
Anonymous

Attended: Leadership and Management Development


The course was good, but some improvements may help. (1) I think there were too many people relative to the size of the room; it would have been better to hold fewer people in that room or use a much larger room, for a more comfortable seating arrangement and a chance to cover more content during the day (2) The instructor didn't stick to the schedule he announced at the beginning of the class and bypassed a designated break by over an hour (3) It would have helped to have had water bottles in the room or announced to the entire class at the beginning of class where water was located. I was very uncomfortable during the first ~2.5 hours because I was need in water but was too polite to disrupt the class to go get a drink. I was waiting to ask during the 10:30 break, which didn't happen until 11:45 or so my discomfort made it slightly more difficult to focus on the class.

Leadership and Management Development

4/12/2018
Nancy V.

Attended: Leadership and Management Development


I had a great experience taking this class! Learned a great deal of new skills and can’t wait to be able to apply them in my day to day work routine.

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Upcoming Classes at Improving Communications

Email Etiquette
Email Etiquette
Next start date:

Tuesday Aug 10th, 12pm - 1:30pm Eastern Time

Emotional Intelligence & Customer Service
Emotional Intelligence & Customer Service
Next start date:

Wednesday Aug 25th, 10am - 11:30am Eastern Time

Running Effective Meetings
Running Effective Meetings
Next start date:

Tuesday Sep 21st, 10am - 1pm Eastern Time

Advanced Presentation Skills
Advanced Presentation Skills
Next start date:

Monday Oct 4th, 9:15am - 5pm Eastern Time

Business Grammar & Usage: English Boot Camp
Business Grammar & Usage: English Boot Camp
Next start date:

Tuesday Oct 5th, 9:15am - 5pm Eastern Time

Behavioral Interviewing
Behavioral Interviewing
Next start date:

Wednesday Oct 6th, 9:15am - 5pm Eastern Time

Diversity - Building a Thriving Business Environment
Diversity - Building a Thriving Business Environment
Next start date:

Thursday Oct 7th, 9:15am - 5pm Eastern Time

Effective Business Writing
Effective Business Writing
Next start date:

Tuesday Oct 12th, 9:15am - 5pm Eastern Time

Executive Presentation Skills
Executive Presentation Skills
Next start date:

Wednesday Oct 13th, 1pm - 5pm Eastern Time

Improving Customer Service
Improving Customer Service
Next start date:

Thursday Oct 14th, 9:15am - 5pm Eastern Time

Introduction to Public Speaking
Introduction to Public Speaking
Next start date:

Monday Oct 18th, 9:15am - 5pm Eastern Time

Negotiating Skills ► Into Action
Negotiating Skills ► Into Action
Next start date:

Wednesday Oct 20th, 9:15am - 5pm Eastern Time

Resume Writing, Networking, & Interviewing
Resume Writing, Networking, & Interviewing
Next start date:

Thursday Oct 21st, 9:15am - 5pm Eastern Time

Sales Presentation Skills
Sales Presentation Skills
Next start date:

Monday Oct 25th, 9:15am - 5pm Eastern Time

Selling Skills ► Into Action
Selling Skills ► Into Action
Next start date:

Tuesday Oct 26th, 9:15am - 5pm Eastern Time

Teachers at Improving Communications