Class Level:
All levels
Class Tags:
Course Details
Price:
$279
100 seats left
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Start Date:
Tue, Jun 27, 11:00am - 1:30pm Eastern Time
Location:
Live, interactive online classroom
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Description
Age Requirements:
21 and older
Average Class Size:
20
System Requirements:
http://event.on24.com/view/help/ehelp.html
To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:
Supported OS, Browser and Additional Requirements
If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.
Test Your Computer
The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins.
Additional Requirements:
To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:
Supported OS, Browser and Additional Requirements
- Windows 7+ (Microsoft Edge, Latest Internet Explorer, Firefox, or Chrome)
- Apple Mac OS 10.9+ (*Latest Firefox, Safari, or Chrome)
- Ubuntu Linux (Firefox only)
- Android 4.x (Chrome Browser Only)
- Apple iOs (*Latest version, Safari Browser Only)
If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.
Test Your Computer
The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins.
Additional Requirements:
- Minimum bandwidth requirement is 512 kbps for meeting attendees
- In order to access the event, your computer must have cookies and JavaScript enabled. If your operating system currently does not have cookies or JavaScript enabled, contact your network administrator.
- POP-UP Blockers must be turned off to access the program.
Class Delivery:
AMA's Live Online Seminars are live, interactive, instructor-led courses that are completely user-friendly and accessible from your office or home PC. They’re the perfect time-saving alternative when you want training but can’t get away from the office.
You'll be able to speak to and/or electronically communicate with the instructor's and other attendees. You can also share files, view the instructors desktop, ask questions, tell the instructor to speak louder, softer, slow down, etc. (through simple icons). You'll see what your instructor is writing, view and hear questions and comments from other attendees, and be able to work in subgroups. A headset is required for optimal communication throughout the Live Online Seminar.
A member of AMA's expert faculty of business professionals will lead your seminar. Beyond our course leaders’ experience in business training, they are specially trained to present AMA's high-quality content in an engaging, live online format.
We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled seminar and give you all the information you need about the simple set-up process.
You'll be able to speak to and/or electronically communicate with the instructor's and other attendees. You can also share files, view the instructors desktop, ask questions, tell the instructor to speak louder, softer, slow down, etc. (through simple icons). You'll see what your instructor is writing, view and hear questions and comments from other attendees, and be able to work in subgroups. A headset is required for optimal communication throughout the Live Online Seminar.
A member of AMA's expert faculty of business professionals will lead your seminar. Beyond our course leaders’ experience in business training, they are specially trained to present AMA's high-quality content in an engaging, live online format.
We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled seminar and give you all the information you need about the simple set-up process.
What you'll learn in this communication skills training:
This online communication skills training can help you be more effective within any organization.
Your ability to communicate can make or break your career. Here is your chance to increase your effectiveness and find your best voice—even when you're under pressure.
Learn how to engage in clear, two-way communication to convey information...ideas...and feelings. Discover how to choose and use the most appropriate words and tone for every business interaction. Acquire the tools to craft each message with the audience in mind. Adopt the right mindset for success. And take specific action steps to enable others to receive your messages positively.
What You Will Cover
- Understanding the complex interplay between speaker, audience, relationship, and context in the communication process
- Determining root causes of miscommunications - and ways to neutralize them in the future
- Identifying and removing roadblocks to effective communication
- Tactics for beginning afresh after a communication misfire
- Knowing your personal communication style – and nuancing it successfully for others
- Explore the power of nonverbal cues as a crucial part of communication
- Mastering the 3 V’s of nonverbal communication: Visual, Verbal and Vocal
- Recognizing how differences in culture, gender, age and other factors contribute to communication
- Avoiding loaded words and “hot-button” language
- Exploring the Know-Feel-Do Model of communicating: crafting more effective messages by imagining how the recipient will take what you say
How Will You Benefit
Learning Objectives
- Manage Your Image
- Define and Leverage Your Communication Style
- Utilize Effective Communication Skills
- Listen Effectively
A Closer Look at Communication
- Identify and Remove the Roadblocks to EffectiveCommunication
Tools for Powerful Communication
- Discuss the Role of Nonverbals in PowerfulCommunication
- Practice Using the Know-Feel-Do Model to Have More Powerful
Communication
- Explain How to Positively Impact the Visual, Verbal, and Vocal Components ofCommunication
Remote Learning
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.
Still have questions? Ask the community.
Refund Policy
For Classroom, Live Online, Express Skills Courses and Webinar programs, you may:
- Transfer to a future session.
- Send someone to take your place.
- Cancel for a 5% rescheduling fee up to three weeks prior to your program.
Please email us at [email protected]
Start Dates (5)
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Reviews of Classes at American Management Association (3)
Powerful Communication Techniques
The instructor was very knowledgeable and the course materials were very useful & insightful.
Powerful Communication Techniques
The instructor was very knowledgeable and the course materials were very useful & insightful.
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School: American Management Association
The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...
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