To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:
Supported OS, Browser and Additional Requirements
Windows 7+ (Microsoft Edge, Latest Internet Explorer, Firefox, or Chrome)
Apple Mac OS 10.9+ (*Latest Firefox, Safari, or Chrome)
Ubuntu Linux (Firefox only)
Android 4.x (Chrome Browser Only)
Apple iOs (*Latest version, Safari Browser Only)
* Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.
If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.
Test Your Computer
The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins.
Minimum bandwidth requirement is 512 kbps for meeting attendees
POP-UP Blockers must be turned off to access the program.
Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!
Class Delivery: AMA's Live Online Seminars are live, interactive, instructor-led courses that are completely user-friendly and accessible from your office or home PC. They’re the perfect time-saving alternative when you want training but can’t get away from the office.
You'll be able to speak to and/or electronically communicate with the instructor's and other attendees. You can also share files, view the instructors desktop, ask questions, tell the instructor to speak louder, softer, slow down, etc. (through simple icons). You'll see what your instructor is writing, view and hear questions and comments from other attendees, and be able to work in subgroups. A headset is required for optimal communication throughout the Live Online Seminar.
A member of AMA's expert faculty of business professionals will lead your seminar. Beyond our course leaders’ experience in business training, they are specially trained to present AMA's high-quality content in an engaging, live online format.
We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled seminar and give you all the information you need about the simple set-up process.
What you'll learn in this communication skills training:
How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.
This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.
Who Should Attend
Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.
How Will You Benefit
Apply diplomacy and tact to be a credible and effective communicator
Manage the impact your communications have on your image
Define and leverage your communication style
Develop and demonstrate better listening skills
Understand the importance of perceptions
Explore communication style differences and learn to flex your own style
Recognize the impact of stress on communications and be able to adjust for it
Know what makes effective, powerful communication and develop the skills to model it
What You Will Cover
The Importance of Perception
Understanding how perception and image can impact others’ perception of you and your performance
Recognizing how diplomacy, tact and credibility are demonstrated through good communication
Communication Style Differences
Knowing how style impacts the image others have of you
Flexing your style to communicate with more diplomacy, tact and credibility
Completing the Insight Inventory® to better understand how style affects your communication effectiveness
Flexing your style to gender, generation and position
Recognizing how stress impacts how you use your style traits
Effective and Powerful Communication
Identifying and removing the roadblocks to effective communication
Knowing how to positively impact the visual, verbal and vocal components of communication
Describing the Know-Feel-Do Model of communicating
Implementing strategies for powerful communications and practicing them
Understanding nonverbal communication as a critical part of the communication process
Effective Listening Skills
Applying good listening skills in order to communicate with diplomacy, tact and credibility
Identifying the barriers and obstacles to effective listening
Using good listening skills to build and improve your image
Knowing how ineffective listening can cost you and the organization
Diplomacy, Tact and Credibility
Defining the five actions that make for credible communication
Applying diplomacy, tact and credibility skills to create more effective communication
Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
Being aware of your “hot buttons,” and preparing before you face these situations
★★★★★ "Well-run and informative" The class was well-run and informative. Dian did a great job, and I acquired tools I'll use in the future.
Dian A. 1/14/2020
This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.
Upon registration, the instructor will send along additional information about how to log-on and participate in the class.
The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...