Communicating to Resolve Conflict

Uncertainty and stress affect people in different ways. Well-intended comments and opinions can be misinterpreted, turning every day conversations into unproductive arguments – and misunderstandings become even more likely when we’re working remotely.

Overview

While you can’t avoid all work conflicts, you can change the way you handle these interactions. Exec-Comm’s Communicating to Resolve Conflict instructor-led virtual workshop will give you practical techniques and a framework to address conflicts more effectively, manage difficult conversations well, and build better working relationships.

Benefits

• Increase confidence and competence in communicating direct, constructive messages
• Ask questions and listen for key insights to open the lines of communication
• Use a collaborative problem-solving framework to resolve disagreements
• Handle hostile or emotional confrontations more effectively
• Develop more productive work relationships with your colleagues

Interactive Learning

You acquire skills through instructor briefings, discussion, and group exercises. A typical half-hour includes 10 minutes of instructor briefing and 20 minutes of practice and skill building.