ITIL® Specialist: Create, Deliver and Support
- All levels
- 18 and older
- $2,295
- Earn 22,950 reward points
- Price Lock Guarantee
- 10940 Wilshire Blvd, Santa Monica, CA
- 24 hours over 3 sessions
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This three-day hands-on program leads to a ITIL Specialist Certificate in ITIL Create, Deliver, and Support. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of value stream design, practice creation and alignment, and cross-functional collaboration models.
What You Will Accomplish
Who Should Attend
All IT staff and Management responsible for the creation of new services, service transition planning, ongoing service delivery, and user support would benefit from this course.
Prerequisites
Exam
Reference Material
Course Outline
1) Plan and build value streams
2) Align organizational structure
3) Create a customer-oriented mindset
4) Understand “shift-left” and how to use it to improve velocity
5) Learn effective collaboration and team development techniques
6) Establish effective information workflows and knowledge sharing
7) Use practices to support the creation of new services such as
8) Use practices to provide effective user support
9) Coordinate, Prioritize, and Structure Work Activities
10) Assess Build vs Buy Considerations
11) Assess Sourcing Alternatives
12) Using Service Integration and Management (SIAM)
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. All ITIL® online courses are offered by Logical Operations, Inc. - United States AFFILIATE of AXELOS Limited.
Cancellation / Reschedule by Student
Because we must schedule rooms, ship course materials, assign instructors and provision computer resources well in advance, it is important students alert us ASAP with any cancel/reschedule requests.
Please note the following policies:
Substitutions
Make-up Policy
Students are permitted one (1) Make-Up opportunity to attend an instructor-led class that was paid for but not previously attended for no additional charge.
Additionally, ONLC reserves the right to retire courses due to lack of demand. Retired classes are not available for Make-Up.
In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
Get quick answers from CourseHorse and past students.
ONLC Training Centers was founded in 1983 when Jim Palic and Andy Williamson left their positions as mainframe programmers with the Dupont Company to start one of the industry's first computer training companies.
Over thirty years and still growing, ONLC Training Centers is one of the the largest privately...
Read more about ONLC Training Centers
This school has been carefully vetted by CourseHorse and is a verified Los Angeles educator.
ONLC Training Centers
Westwood, Westside
10940 Wilshire Blvd Ste 600
Btwn Midvale Ave & S Westwood Blvd
Santa Monica, California 90024 Westwood, Westside
10940 Wilshire Blvd Ste 600
Btwn Midvale Ave & S Westwood Blvd
Santa Monica, California 90024
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