ITIL Foundation

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance. 

Target Group:
The target group of the ITIL Foundation certificate in IT Service Management is drawn from:

• Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.

This may include but is not limited to, IT professionals, business managers and business process owners.

Learning Objectives:
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

1. Service Management as a practice
2. The Service Lifecycle
3. Generic concepts and definitions
4. Key Principles and Models
5. Processes
6. Functions
7. Roles
8. Technology and Architecture
9. ITIL Qualification scheme

Mock exam:
The purpose is to help the candidate to pass the ITIL Foundation exam. Specifically, candidates must sit minimum one ITIL Foundation mock exam.

Format of the Examination:

• Type: Multiple choice, 40 questions. The questions are selected from the full ITIL Foundation in IT Service Management examination question bank.
• Duration: Maximum 60 minutes.
• Provisions for Additional Time relating to language: Candidates sitting the examination in a language other than their native language have a maximum of 75 minutes and are allowed the use of a dictionary.
• Prerequisite: Accredited ITIL Foundation training is strongly recommended, but is not a prerequisite.
• Supervised: Yes
• Open Book: No
• Pass Score: 26/40 or 65%
• Distinction Score: None
• Delivery: Online or Paper Based. Examination agent facility with a proof of education providers.

Duration: Three days (18 hours of contact time) – includes lecture, exam preparation and exam.

Full Course Title: The ITIL Foundation Certificate in IT Service Management