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Monday Jul 10th, 7am–1:45pm Pacific Time

 (2 sessions)


2 sessions

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ITIL® Capability - Release, Control and Validation

at Mountainview ITSM - Downtown

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Downtown, Downtown/Northeast
633 W Fifth St
Btwn S Grand Ave & S Flower St
Los Angeles, California 90071
Classes are only held if at least 5 students show up.
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Class Level: Intermediate
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this itil training:

The purpose of this training module and  the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. 

Course Syllabus:
  • Learning Unit RCV01: Introduction to release, control and validation (RCV)
  • Learning Unit RCV02: Change management
  • Learning Unit RCV03: Service asset and configuration management (SACM) 
  • Learning Unit RCV04: Service validation and testing (SVT) 
  • Learning Unit RCV05: Release and deployment management (RDM) 
  • Learning Unit RCV06: Request fulfillment
  • Learning Unit RCV07: Change evaluation
  • Learning Unit RCV08: Knowledge management (KM) 
  • Learning Unit RCV09: Release, control and validation roles and responsibilities 
  • Learning Unit RCV10: Technology and Implementation Considerations
The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the service management lifecycle and specifically in the following key ITIL process, role and function areas: 
  • Change management
  • Service asset and configuration management Service validation and testing
  • Release and deployment management
  • Request fulfillment
  • Change evaluation
  • Knowledge management
Prerequisite Entry Criteria:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to  gain admission 

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required: 
  • Earlier ITIL (V2) Foundation plus Foundation Bridge 
  • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)
It is recommended that candidates: 
  • Can demonstrate familiarity with IT terminology and understand the context of release, control and validation management in their own business environment 
  • Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes: 
  1. Change management
  2. Service asset and configuration management Service validation and testing
  3. Release and deployment management
  4. Request fulfillment 
  5. Change evaluation
  6. Knowledge management 
Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Transition and ITIL Service Operation publications. 

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Refund Policy
  • If purchased less than a year ago: A 100% refund on the exam portion less an administration fee.
  • If purchased more than a year ago: Not refundable but a credit of the value of the service can be used towards other Mountainview Training or Services. 
  • Courses are transferable if CourseHorse is notified otherwise an administration fee will be applied.


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School: Mountainview ITSM

Mountainview ITSM

Mountainview ITSM specializes in Information Technology Service Management. We have been delivering services since 1992. We are a World-wide Accredited Training Organization and Accredited Courseware Provider for:

  • ITIL
  • ISO 20000 
  • ISO 27000
  • MoR
  • and more
Mountainview’s success is directly attributable...

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