Responding to Conflict: Strategies for Improved Communication

Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether. This conflict management training will show you how to recognize the causes of interpersonal conflict. It emphasizes skills to help you critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve these conflicts. You’ll develop greater awareness of your emotional triggers and how to control them. In addition, you will learn how to continually action-plan around the implementation of your new skills.

Who Should Attend:

Business professionals who want to expand their conflict management skills, understand their own emotions and behaviors when addressing conflict, and find productive ways to manage conflict

How You Will Benefit:

• Recognize the underlying causes of conflict
• Map conflict using a five-step approach
• Identify ways to develop flexible responses to personal and professional conflicts
• Practice applying models, techniques and strategies to manage your interpersonal communication behaviors in conflict situations
• Implement strategies to improve your communication and effectively respond to conflict

• Developing Conflict Awareness
• Responding to Conflict
• The Role of Trust in Minimizing Conflict
• Conflict Strategies
• Moving Beyond Conflict
• Dealing with Difficult Behavior
• Mapping the Conflict
• Thunderstorms

• Learning Objectives
• Developing Conflict Awareness
• Responding to Conflict
• Conflict Strategies
• The Role of Trust in Minimizing Conflict
• Moving Beyond Conflict
• Dealing with Difficult Behaviors
• Mapping Conflict
• Thunderstorms