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ITIL® Intermediate: Continual Service Improvement

  • Intermediate
  • 18 and older
  • $1,950
  • Live, Interactive Online Classroom
  • 25 hours & 30 minutes over 3 sessions

Start Dates (0)

  • $1,950
  • Live, Interactive Online Classroom
  • 25 hours & 30 minutes over 3 sessions
  • Course 994. Attend virtually at AnyWare Center or remotely from home or office.
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Class Description

Description

What you'll learn in this itil training:

Gain the foundational knowledge and skills to plan, implement, and optimize processes and activities in this ITIL Service Lifecycle training course. This three-day course will provide the foundational knowledge needed to pass the ITIL Intermediate Continual Service Improvement certification exam, and three credits towards your ITIL Expert certification.


You Will Learn How To:

  • Prepare for and pass the ITIL Continual Service Improvement (CSI) exam
  • Apply the seven-step improvement process
  • Deliver CSI using proven techniques
  • Organize for CSI by defining responsibilities with tools and technology
  • Implement CSI while analyzing challenges, critical success factors, and risks

Requirements: Must hold the ITIL Foundation Certificate 


Recommended Experience: Basic IT literacy and around two years of IT experience


Course Preparation:

  • Before your event, you will be sent a Pre-Course Study Guide and the Key Element Guide ITIL Continual Service Improvement, which you should read as part of the 21 hours of personal study
  • You should acquire and read the ITIL Service Operation core publication, focusing on Chapter 2, and review your ITIL Foundation course materials

Exam Information:

  • The ITIL Continual Service Improvement exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
  • Achieving the ITIL Intermediate Qualification: Continual Service Improvement certificate provides three credits toward your ITIL Expert certification

All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee:

  • Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
  • ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

Course Outline:

  • ITIL Continual Service Improvement: Introduction and Overview
  • Principles of Continual Service Improvement
  • The Seven-Step Improvement Process
  • Methods and Techniques
  • Organization and Technology Considerations
  • Implementing Continual Service Improvement

Note:

ITIL® and PRINCE® courses are offered by Learning Tree International , ATO/Affiliate of AXELOS Limited. ITIL® and PRINCE® are also registered trade marks of AXELOS Limited. All rights reserved.

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

If a customer would like to cancel or transfer their course, they must notify Coursehorse prior to 3 weeks before the start date of the course or within seven days of registration. On-Demand Courses cannot be cancelled once purchased and are not eligible for refund.

  • If a customer transfers to another course prior to 3 weeks before the start date or within seven days of registration of the course in which originally enrolled, 100% of any prepaid course tuition will be applied toward the course tuition for the subsequent course.
  • If a customer needs to cancel an enrollment 3 weeks prior to the start of the class or within seven days of registration, we will refund 95% of any prepaid course tuition for that enrollment.
  • If a customer does need to transfer or cancel a course within 3 weeks of the start date of the course or after seven days from the date of registration, a fee equal to 50% of the price of the course will be assessed for any standard attendances.

Attendances associated with a Learning Tree program will be assessed a $500 fee. Training Passports, Training Vouchers and Pay-As-You-Learn Vouchers cannot be used after their expiration dates, and a course cancellation or transfer by the customer will not extend a Training Passport, Training Voucher Pack or Pay-As-You-Learn Voucher Pack expiration date.

In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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Learning Tree International

Established in 1974, Learning Tree International is a leading provider of IT training and management training to business and government organizations worldwide. In addition, Learning Tree provides IT Workforce Optimization Solutions – a modern approach that improves the adoption of skills, and accelerates...

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