Leadership and Management Development

at Improving Communications

Course Details
$399 5 seats left
Start Date:

Thu, May 18, 10:00am - 2:00pm Eastern Time

Next start dates (2)

Virtual Classroom
Online login instructions will be sent to registrants prior to the class date.
Purchase Options
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 15
System Requirements:

You will need a reliable Internet connection as well as a computer or device with which you can access your virtual class. We recommend you arrive to class 5-10 minutes early to ensure you're able to set up your device and connection.

Class Delivery:

This class will be held via Zoom unless otherwise specified

What you'll learn in this management course:

This course transforms leaders into more effective and clear communicators. Changed leaders will transform the culture of the organization into a more productive and higher-performing environment that encourages clarity, ownership, initiative, and success.

In this class, supervisors and managers develop the people skills necessary to move their staff forward to the desired goal.

This session uses the TruTalent™ Learning & Productivity (TTL & P), a 20-minute online survey of an individual’s productivity preferences and learning styles. The assessment  identifies the individual’s work and learning preferences for 4 styles and 12 environmental and mindset preferences. These elements affect, positively or negatively, how each individual achieves and performs in work-based learning environments. They also affect the way in which individuals concentrate, make decisions, solve problems, process information, approach and complete tasks, retain new and complex information, develop new skills, and interact with others.

Attendees will gain knowledge and skills required to:

  • Discover Learning/Productivity Style differences, making better use of team diversity;
  • Coach effectively and strategically, increasing employee engagement;
  • Set personal / professional goals, marking progress toward objectives;
  • Inspire greater sense of ownership and ability to take initiative with customers;
  • Empower staff to innovate, increasing customer satisfaction and loyalty;
  • Practice and improve giving feedback with confidence and positivity; 
  • Create positive messages, modeling a problem-solving, can-do attitude; and
  • Improve interpersonal communications, meaning an increased public perception of authority and expertise

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Still have questions? Ask the community.

Refund Policy
Cancellation/Refund Policies:

a)   No refunds will be issued.

b)   If you reschedule 28 or more days prior to the start of the class, there will be no rescheduling charge.

c)   If you reschedule 7-27 days prior to the start of the class, there will be a 25%-of-class-price rescheduling charge.

d)   If you reschedule 1-6 days prior to the start of the class, there will be a 50%-of-class-price rescheduling charge.

e)    If you reschedule 24 hours or fewer prior to the start of the class, you will pay a rescheduling fee equal to 100% of the cost of the program. 

f)     If you do not attend a public class in which you enrolled and for which you paid, and you have not contacted Improving Communications in writing to provide notification and to reschedule, all fees will be forfeited.

g)   If you notify Improving Communications of the need to reschedule attendance in a public class in accordance with the terms herein, unused, paid enrollment credit(s) for a that class may be used for up to one year past the date of the originally-scheduled class.

Start Dates (3)
Start Date Time Teacher # Sessions Price
10:00am - 2:00pm Eastern Time TBD 1 $399
10:00am - 2:00pm Eastern Time TBD 1 $399
10:00am - 2:00pm Eastern Time TBD 1 $399

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Questions & Answers (6)

Get quick answers from CourseHorse and past students.

Question from Christina S.
I just got a promotion at my job. I am the new director of my department. I was looking for some management/leadership coaching classes. Is this course right for me?
Answer from anonymous
This is the perfect class for the situation you described! What we cover in the class gives you a jump start on skills that would take years of experience to develop. If you have other questions, please ask.
Question from Christina S.
Hello, is this class only a one-day session?
Answer from Brenda L. CourseHorse StaffCourseHorse Staff
Hi Christina! Yes, this is a one-day class.
Question from Yousry
Do you give a certificate?
Answer from Rich A. Verified Educator
Yes. After completion, you may send a request for a Certificate of Completion and one will be sent to you.
Question from Rajesh T.
How can I get into the March class for this?
Answer from Brenda L. CourseHorse StaffCourseHorse Staff
Hi Rajesh! You can click on "Book Now" the class on this page so you can reserve your seat. We only have 3 seats left as of today, so enroll as soon as you can before the seats run out. Thanks!
Question from Davor
Hello, I would like to attend this course, but since I am from Montenegro, Europe, I would need to obtain US visa first. Is it possible to get an invitation letter, or any kind of confirmation of my plans to attend your course. I am a founder and CEO in HR Solutions Montenegro, and this course will help me improve my business. Best regards, Davor
Answer from anonymous
Yes, the Managing Director at Improving Communications can send an invitation letter to you. Please request one at [email protected]
Question from anonymous
Is it taught in Spanish?
Answer from Brenda L. CourseHorse StaffCourseHorse Staff
This class is taught in English only.
View all 6 questions

Reviews of Classes at Improving Communications (45)

(45 Reviews)
Leadership and Management Development
Reviewed by Adame B. on 12/17/2021
Great class
Leadership and Management Development
Reviewed by Jennifer C. on 6/16/2021
Small class size allowed for a more tailored discussion on topics of interest covered within class. Four hours was a bit tight to cram all that knowledge in, but somehow he made it work.
Leadership and Management Development
Reviewed by Sean H. on 3/6/2020
This class was fantastic. The points that were covered were extremely relevant and sparked very healthy discussion. The course book is a great resource that is easy to use and our instructor, Rich Atkins, was very knowledable, personable and funny. A great class that I would recommend for veteran and beginners in leadership roles.
Leadership and Management Development
Reviewed by Anonymous on 10/6/2019
This was a really fun class. Small groups in varying business platforms. John Epstein was a very good moderator/educator.
Leadership and Management Development
Reviewed by Anonymous on 12/11/2018
The course was good, but some improvements may help. (1) I think there were too many people relative to the size of the room; it would have been better to hold fewer people in that room or use a much larger room, for a more comfortable seating arrangement and a chance to cover more content during the day (2) The instructor didn't stick to the schedule he announced at the beginning of the class and bypassed a designated break by over an hour (3) It would have helped to have had water bottles in the room or announced to the entire class at the beginning of class where water was located. I was very uncomfortable during the first ~2.5 hours because I was need in water but was too polite to disrupt the class to go get a drink. I was waiting to ask during the 10:30 break, which didn't happen until 11:45 or so my discomfort made it slightly more difficult to focus on the class.
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Improving Communications provides individuals and organizations with Business Writing, Public Speaking, Customer Service, Leadership, and UB4I® Sales training classes, as well as supplying a dynamic and engaging speaker for events.


Read more about Improving Communications

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