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Assertiveness Training

Enhance your communication skills, handle conflict effectively, and develop assertiveness techniques in this professional training seminar offered by the American Management Association. Gain the tools to address business etiquette and improve assertive behaviors in both your personal and professional life. Sign up now to enhance your assertiveness skills for immediate on-the-job use!

  • All levels
  • 21 and older
  • $2,595
  • Live, interactive online classroom
  • 118 hours over 16 sessions
Assertiveness Training

Start Dates (1)

  • $2,595
  • Live, interactive online classroom
  • 118 hours over 16 sessions
20 seats left
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Show all 16 sessions
  • Tue, Apr 09 at 11:00am - 5:00pm
  • Thu, Apr 11 at 11:00am - 5:00pm
  • Tue, Apr 16 at 11:00am - 5:00pm
  • Thu, Apr 18 at 11:00am - 5:00pm
  • Wed, Jun 12 at 10:00am - 6:00pm
  • Thu, Jun 13 at 10:00am - 6:00pm
  • Fri, Jun 14 at 10:00am - 5:30pm
  • Wed, Jul 31 at 9:00am - 5:00pm
  • Thu, Aug 01 at 9:00am - 5:00pm
  • Fri, Aug 02 at 9:00am - 4:30pm
  • Mon, Oct 14 at 11:00am - 7:00pm
  • Tue, Oct 15 at 11:00am - 7:00pm
  • Wed, Oct 16 at 11:00am - 6:30pm
  • Mon, Dec 02 at 10:00am - 6:00pm
  • Tue, Dec 03 at 10:00am - 6:00pm
  • Wed, Dec 04 at 10:00am - 5:30pm
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Class Description

Description

What you'll learn in this self improvement class:

In this training seminar, you will learn powerful assertiveness training exercises for improving your assertiveness skills to help you deal with conflict at all levels in the organization, discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required. 

You’ll assess your areas of strength and growth in this critical skill, understand how social styles affect assertive behaviors and benefit by learning steps for conflict resolution. Overall enhance your assertiveness skills for immediate on-the-job use!

Who Should Attend

Associates, business professionals, team leaders and individual contributors who want to acquire the essential assertiveness skills.

How You will benefit

  • Gain the essentials of assertiveness
  • Practice assertive behaviors through verbal, vocal and visual techniques
  • Address assertiveness issues in both your personal life and business life
  • Learn the nuances of etiquette and how it relates to assertiveness and self-esteem
  • Apply your newly learned assertiveness skills to relevant on-the-job situations

What You will cover:

  • Differences in behavioral styles—passive, aggressive and assertive
  • Identifying techniques for improving self-esteem
  • Improving communication with different social styles
  • Risks and benefits in becoming assertive
  • Factors that influence your level of assertiveness
  • The role of social styles in assertive communication
  • A 5-step model for conflict resolution
  • Appropriate assertiveness in common workplace situations
  • Achieving a healthy balance personally and professionally

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at American Management Association (5)

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American Management Association

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

Read more about American Management Association

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American Management Association

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