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ITIL® Capability - Service Offerings and Agreements

Gain industry knowledge and validation in service management practices with the ITIL® Capability - Service Offerings and Agreements training at Mountainview ITSM. Explore topics such as service portfolio management, service level management, and supplier management to enhance your skills in IT service management. Prerequisite: ITIL Foundation Certificate in IT Service Management.

  • Intermediate
  • 18 and older
  • $2,199
  • 144 Washington St, New York, NY
  • 42 hours & 30 minutes over 5 sessions

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  • $2,199
  • Mountainview - New York @ 144 Washington St, New York, NY 10006
  • 42 hours & 30 minutes over 5 sessions
  • Classes are only held if at least 5 students show up.
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Class Description

Description

What you'll learn in this itil training:

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. 

Course Syllabus:
  • Learning Unit SOA01: Introduction to service offerings and agreements (SOA) 
  • Learning Unit SOA02: Service portfolio management 
  • Learning Unit SOA03: Service catalogue management 
  • Learning Unit SOA04: Service level management 
  • Learning Unit SOA05: Demand management
  • Learning Unit SOA06: Supplier management 
  • Learning Unit SOA07: Financial Management for IT services 
  • Learning Unit SOA08: Business relationship management 
  • Learning Unit SOA09: SOA roles and responsibilities
  • Learning Unit SOA10: Technology and implementation considerations
Prerequisite Entry Criteria:
Candidates wishing to be trained and examined for this qualification must already hold the ITILFoundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission 

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required: 
  • Earlier ITIL (V2) Foundation plus Foundation Bridge 
  • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
It is recommended that candidates: 
  • Can demonstrate familiarity with IT terminology and understand that the context of service offerings and agreements management within their own business environment is strongly recommended 
  • Have experience of working in the service management capacity within a service provider environment, with responsibility for at least one of the following management processes and activities: 
  1. Service portfolio management 
  2. Service catalogue management 
  3. Service level management 
  4. Demand management 
  5. Supplier management 
  6. Financial management for IT services 
  7. Business relationship management 
Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Strategy and ITIL Service Design publications.

Refund Policy

  • If purchased less than a year ago:
    • A 100% refund on the exam portion less an administration fee.
  • If purchased more than a year ago:
    • Not refundable but a credit of the value of the service can be used towards other class.

Courses are transferable if CourseHorse is notified otherwise an administration fee will be applied.

In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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Mountainview ITSM

Mountainview ITSM specializes in Information Technology Service Management. We have been delivering services since 1992. We are a World-wide Accredited Training Organization and Accredited Courseware Provider for:

  • ITIL
  • ISO 20000
  • ISO 27000
  • PRINCE2
  • MoR
  • and more
Mountainview’s success is directly attributable...

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Mountainview ITSM

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