May 6th
10am–6pm EDT
Meets 5 Times
Learn how to efficiently manage and optimize customer interactions in a Unified Contact Center environment with comprehensive training classes in NYC. Develop practical skills in handling phone calls, emails, and live chats, while also gaining a deep understanding of contact center technologies and best practices.
Unfortunately, no classes in-person in NYC have spots left, but 2 classes live online are available.
ONLC Training Centers @ Online Classroom
This course discusses the Cisco Identity Services Engine (ISE), a an identity and access control policy platform that provides a single policy plane across the entire organization,combining multiple services, including authentication, authorization, and accounting (AAA), posture, profiling, device on-boarding, and guest management, into a single context-aware identity-based platform. The training provides learners with the knowledge and skills to...
May 6th
10am–6pm EDT
Meets 5 Times
Jun 24th
10am–6pm EDT
Meets 5 Times
Jul 22nd
10am–6pm EDT
Meets 5 Times
Aug 19th
10am–6pm EDT
Meets 5 Times
Sep 16th
10am–6pm EDT
Meets 5 Times
ONLC Training Centers @ Online Classroom
Cisco has enterprise-level products and services that cover a vast array of categories. You'd be hard pressed to find a global corporation that doesn't have some Cisco technology in-house. Because of Cisco's wide use in market, the opportunities for those with Cisco skills is vast.
Jun 17th
10am–6pm EDT
Meets 5 Times
In this course, you'll gain an understanding of Cisco's Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and install the product. Our instructors place major emphasis on the Unified CCX script editing...
Thousands of classes & experiences. No expiration. Gift an experience this holiday season and make it a memorable one. Lock in a price with the Inflation Buster Gift Card Price Adjuster™
In this course, you'll build on the knowledge and scripting experience gained in the prerequisite UCCXD course by exploring more advanced techniques in scripting as well as the overall Unified Contact Center Express (CCX) v8functionality. You'll learn to implement features that extend the functionality of Unified CCX using many of the tools available in the Premium version of the product. You will also invoke behaviors that involve web-based applications,such...
Advanced Contact Center Express Scripting Labs v10.6 (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML,...
AUCCE1 - Administering Cisco Unified Contact Center Enterprise, Part 1 v10.0 Learn the requirements for performing routine adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements for performing routine adds, moves, and changes in the inbound/outbound...
This course, Deploying Cisco Unified Contact Center Express (UCCXD) provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting,...
Deploying Unified Contact Center Enterprise with CVP (DUCCE) Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course intended for system engineers and customers who will be involved with day-to-day maintenance and installation of the Cisco Unified Contact Center Enterprise (CCE) product deployed in a CVP comprehensive environment. This course gives the learner an understanding of the Unified CCE deployment capabilities,...
Sunset Learning Institute @ 462 Seventh Avenue, New York, NY
Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments. CUIC is a comprehensive, end-to-end UCCE/PCCE reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer. Although...
New Horizons Computer Learning
Cisco® Administering Cisco® Unified Contact Center Enterprise, Part 1 v10.0 (AUCCE1) Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds,...
Sunset Learning Institute @ 462 Seventh Avenue, New York, NY
Administering Unified Contact Center Enterprise with CVP Part 1 (AUCCE 1) This is a 5 day instructor-led course intended for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. AUCCE Part 1 course gives the learner an understanding of the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment....
Administering Unified Contact Center Enterprise with CVP Part 2 (AUCCE 2) This course is an Advanced 5 day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment....
Sunset Learning Institute @ Live Instructor-led Virtual Classroom
Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP,...
During this five day class the students implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Expect to spend time exploring the Agent Desktop Interface, Desktop Administrator and the Desktop Workflow Administrator to invoke behaviors that involve Third Party applications and web based apps like "Web Callback Option" and "Leave a Message...
Deploying Cisco Unified Intelligence Center Plus (DUIC+) is an Implementation and Administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE). CUIC, as a product, is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer, and at the same time, present a consistent user interface and a common...
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) is a 5 day instructor-led course for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended...
Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course that helps prepare learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. Students will learn enough about...
AUCCE2 - Administering Cisco Unified Contact Center Enterprise, Part 2 v10.0 Learn the requirements for performing complex adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements, resources, and tools required to perform complex adds, moves,...
Sunset Learning Institute @ 462 Seventh Avenue, New York, NY
Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course intended for system engineers and customers who will be involved with day-to-day maintenance and installation of the Cisco Unified Contact Center Enterprise (CCE) product deployed in a CVP comprehensive environment. This course gives the learner an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and troubleshooting...
Learn to deploy the Unified CCE v10.0 solution including installation, deploying HA, and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. In this course, you will learn how to deploy the Unified CCE v10.0 solution including installation, deploying HA, and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing...
Try removing some filters.
Unified Contact Center Training in NYC are rated 4.1 stars based on 49 verified reviews from actual CourseHorse.com purchasers.
More in More Cisco
Get special date and rate options for your group. Submit the form below and we'll get back to you within 2 business hours with pricing and availability.