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ITIL® Lifecycle - Service Transition

Gain the knowledge and skills to successfully manage service transitions in the IT industry with this comprehensive training module and certification. Join us to learn about service transition principles, processes, managing people, organizing for service transition, technology considerations, implementation and improvement, challenges, critical success factors, and risks. Prerequisite: ITIL Foundation Certificate in IT Service Management.

  • Intermediate
  • 18 and older
  • $1,999
  • 633 W Fifth St, Los Angeles, CA
  • 34 hours over 4 sessions

Start Dates (0)

  • $1,999
  • Mountainview - Los Angeles @ 633 W Fifth St, Los Angeles, CA 90071
  • 34 hours over 4 sessions
  • Classes are only held if at least 5 students show up.
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Class Description

Description

What you'll learn in this itil training:

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Transition publication. 

The ITIL Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. 

Course Syllabus:
  • Learning Unit ST01: Introduction to service transition
  • Learning Unit ST02: Service transition principles
  • Learning Unit ST03: Service transition processes
  • Learning Unit ST04: Managing people through service transitions
  • Learning Unit ST05: Organizing for service transition 
  • Learning Unit ST06: Technology Considerations 
  • Learning Unit ST07: Implementing and improving service transition
  • Learning Unit ST08: Challenges, critical success factors and risks
Prerequisite Entry Criteria: 
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to  gain admission. 

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:  
  • Earlier ITIL (V2) Foundation plus Foundation Bridge  
  • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
Eligibility for Examination: 
To be eligible to take the ITIL Intermediate Qualification: Service Transition examination, candidates shall fulfill the following requirements: 
  • Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e learning solution) for this syllabus, as part of a formal, approved training course/scheme 
  • A basic IT literacy and around 2 years IT experience are highly desirable 
  • Hold the ITIL Foundation Certificate in IT Service Management 
  • It is recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Transition publication in preparation for the examination, specifically Chapter 2: Service management as a practice.

Refund Policy

  • If purchased less than a year ago:
    • A 100% refund on the exam portion less an administration fee.
  • If purchased more than a year ago:
    • Not refundable but a credit of the value of the service can be used towards other class.

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In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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Mountainview ITSM

Mountainview ITSM specializes in Information Technology Service Management. We have been delivering services since 1992. We are a World-wide Accredited Training Organization and Accredited Courseware Provider for:

  • ITIL
  • ISO 20000
  • ISO 27000
  • PRINCE2
  • MoR
  • and more
Mountainview’s success is directly attributable...

Read more about Mountainview ITSM

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Mountainview ITSM

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