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ITIL® 4 Foundation Certification

ONLC Training Centers @ 10940 Wilshire Blvd, Santa Monica, CA 90024

ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this course you will learn the core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers. You will learn: The ITIL Service Management System The Service Value Chain Continual Improvement best practices...

Monday Jul 10th, 7am–1:45pm Pacific Time

 (2 sessions)


2 sessions

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ITIL Foundation

at Mountainview ITSM - Downtown

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Downtown, Downtown/Northeast
633 W Fifth St
Btwn S Grand Ave & S Flower St
Los Angeles, California 90071
Classes are only held if at least 5 students show up.
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Class Level: Beginner
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this itil training:

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance. 

Target Group:
The target group of the ITIL Foundation certificate in IT Service Management is drawn from:
  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
This may include but is not limited to, IT professionals, business managers and business process owners.

Learning Objectives:
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
  1. Service Management as a practice
  2. The Service Lifecycle
  3. Generic concepts and definitions
  4. Key Principles and Models
  5. Processes
  6. Functions
  7. Roles
  8. Technology and Architecture
  9. ITIL Qualification scheme
Mock exam:
The purpose is to help the candidate to pass the ITIL Foundation exam. Specifically, candidates must sit minimum one ITIL Foundation mock exam.

Format of the Examination:
  • Type: Multiple choice, 40 questions. The questions are selected from the full ITIL Foundation in IT Service Management examination question bank.
  • Duration: Maximum 60 minutes.
  • Provisions for Additional Time relating to language: Candidates sitting the examination in a language other than their native language have a maximum of 75 minutes and are allowed the use of a dictionary.
  • Prerequisite: Accredited ITIL Foundation training is strongly recommended, but is not a prerequisite.
  • Supervised: Yes
  • Open Book: No
  • Pass Score: 26/40 or 65%
  • Distinction Score: None
  • Delivery: Online or Paper Based. Examination agent facility with a proof of education providers.
Duration: Three days (18 hours of contact time) – includes lecture, exam preparation and exam.

Full Course Title: The ITIL Foundation Certificate in IT Service Management 

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Refund Policy
  • If purchased less than a year ago: A 100% refund on the exam portion less an administration fee.
  • If purchased more than a year ago: Not refundable but a credit of the value of the service can be used towards other Mountainview Training or Services. 
  • Courses are transferable if CourseHorse is notified otherwise an administration fee will be applied.


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School: Mountainview ITSM

Mountainview ITSM

Mountainview ITSM specializes in Information Technology Service Management. We have been delivering services since 1992. We are a World-wide Accredited Training Organization and Accredited Courseware Provider for:

  • ITIL
  • ISO 20000 
  • ISO 27000
  • MoR
  • and more
Mountainview’s success is directly attributable...

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