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Basic Mediation Skills Training & Certificate

at West Los Angeles College - Culver City

(58)
Course Details
Price:
$299
Start Date:

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Location:
Culver City, Westside
Fine Arts Bldg 9000 Overland Ave
At Jefferson Blvd.
Los Angeles, California 90230
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Description
Class Level: Beginner
Age Requirements: 18 and older
Average Class Size: 14
Teacher: Karen Civitate

What you'll learn in this communication skills training:

Mediation skills show up in job listings for sales reps, project and property managers, administrative analysts, engineers, human resources and labor relations, healthcare, counselors, case managers, claims adjusters, attorneys, paralegals, advocates, and more. Alternative Dispute Resolution (ADR) can provide options to help people regain control, autonomy, dignity, and humanity. If you like the idea of helping people reach mutually-agreeable (win-win) solutions, imagine getting paid to do it!

Courts, workplaces, labor organizations, commercial transactions, service providers, HOAs, and community organizations are turning to—even requiring—mediation. The skill set is incredibly useful at work and in life—for parents with children, teachers with students, employers with staff, issues with merchants, etc. Add this valuable set of skills to both your life and your resume.

Our interactive workshop includes lecture, demonstration, exercises, role-plays and group debriefing to give you a foundation you can leverage into a career or community service.

Day 1: The Basis of Conflict 
  • Explore the underlying basis of conflict. 
  • Recognize how you respond to conflict both at home and work as you discover your conflict style, and how you interact with those of differing styles. 
  • Gain a better understanding of effective communication and listening skills and the obstacles when these breakdown. 
  • Learn the art of questioning and how it is used differently during a mediation session. 
  • Examine how cultural diversity influences the process. 
  • Begin to identify the stages of mediation.
Day 2: Stages of Mediation 
  • Delve into each stage of the mediation process. 
  • Begin to understand the goals and objectives of each stage. 
  • Learn what your role is as a mediator in each of these stages.
Day 3: Role Playing
  • Practice being a mediator through role-play exercises.
  • Experience how each party feels during conflict as you take on different roles.
  • Continue to gain a higher level of understanding of the methods you learned in the previous two weeks, and utilize these tools throughout the mediation session.
Day 4: Ethics & Opportunities 
  • What are the ethical standards for mediators? Continue role-playing to enhance your skills. 
  • Review the ethical standards for mediators and the issues they may face before, during and after a session. 
  • Learn about the variety of job opportunities available to you not only in the mediation field, but also in jobs that incorporate mediation skills in their hiring requirements.
Still not sure? 
Attend the FREE Information Session and meet the instructor, find out about the uses of and opportunities in Mediation, and see if you have what it takes. 

Info Session schedule: 
Feb 29th

School Notes: Maps, directions, and parking info are on our website at http://www.wlac.edu/westside/WestsideMapandLegend.pdf. Please contact the school for specific room information. The Westside Extension office is located at the back of Parking Lot 5.

Still have questions? Ask the community.

Refund Policy
Refund or transfer requests may be granted ONLY if you notify the Westside Extension Office AT LEAST 5 DAYS BEFORE CLASS BEGINS that you wish to cancel. This applies to any and all changes to the original registration – including transfers and credits. Refunds, transfers, or credits CANNOT be granted once class begins and CANNOT be issued for absences or if you register within five days of class. Some camps and off-campus classes have different refund policies as noted.

Notification of cancellation may be done by phone, in person, by mail or email. Refunds or transfers must be processed by the Extension office – you cannot do it yourself online. A processing charge will be deducted for each class refund or transfer, except for classes canceled by Westside Extension. The standard processing fee is $10 but some camps and classes (like Pharmacy Technician classes) have higher processing fees (Pharmacy Technician processing fee is $50).  If you paid by credit card, your account will be credited. If you paid by cash, check or money order, you will receive a check refund (allow 4 weeks for processing). A credit toward other Westside Extension classes may be issued in lieu of a refund if you wish.

A full refund or credit will of course be given when a class is cancelled by Westside Extension.

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West Los Angeles College

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Maps, directions, and parking info can be found here

Please contact the school for specific room information.

The closest parking to our new location is in the South Parking Structure (Lot 8A), directly across from the Fine Arts building. Note that if you park in non-metered parking spaces without a permit, you may be ticketed.

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Reviews of Classes at West Los Angeles College (58)

(58 Reviews)
Basic Mediation Skills Training & Certificate
Reviewed by MARTINA R. on 11/8/2019
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School: West Los Angeles College

West Los Angeles College

West Los Angeles College is an accredited California Community College offering paths to university transfer, career education and courses for personal or professional growth. It occupies 70 park-like acres overlooking Culver City, Marina Del Rey and Greater West Los Angeles. On a clear day, from the...

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