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Managing Expectations: Effective Communication Skills

at General Assembly - Online

(2629)
Course Details
Price:
$40
Start Date:

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Location:
Description
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 20
Teacher: Fiona Heseltine

Flexible Reschedule Policy: This provider has flexible, free rescheduling for any-in person workshop. Please see the cancellation policy for more details

What you'll learn in this communication skills training:

The secret to a seamless working life? Managing Expectations with key stakeholders. The reason why so many of us find this challenging? We were never given the tools to communicate helpfully when challenges arise. Those who are consistently successful at work share the ability to communicate a solution-oriented mindset, leverage the buy-in of key stakeholders (internally and externally) and can use constructive communication skills to when it counts. In this fun, two-hour session, learn tactical skills to gain assertiveness, confidence and understand the nuances of communicating helpfully at work.

Takeaways

  • Creating a Feed Forward Culture
  • Managing upwards: learn about the art of saying no tactfully to manage expectations
  • Constructive Conversations
  • Feed Forward Framework to enable conversations to grow your team
  • The art of giving and receiving feedback

Preparation

  • This session is taken completely online using Zoom and Slack.
  • You will need access to a laptop or computer with a working webcam and microphone as well as a strong internet connection. .
  • Download Zoom. Zoom is the video conferencing tool we will use. It works a lot like Google Hangouts or Skype. You will need to create an account in order to join the call.
  • We will provide a link to the session via email 24 hours in advance - keep an eye on your inbox
  • This session will not be recorded, however slides will be shared following the class.

This session will not be recorded, however slides will be shared following the class.


Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

School Notes:
For students enrolling in 12 week part time and immersive classes, it is not recommended that you book more than one class simultaneously.

Still have questions? Ask the community.

Refund Policy
If you can't make it to a class/workshop, please email us at [email protected] at least 7 days before the scheduled event date. No refunds will be given after this timeframe.

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Registered students will be notified 48 hours in advance of this program with information on how to log in to the Zoom webinar and Slack messaging apps.

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School: General Assembly

General Assembly

General Assembly (GA) equips individuals with the in-demand skills needed to build a career in today’s high-growth tech sectors. Their award-winning technical training includes flexible delivery, industry-tested curriculum, and a career services program that produces a 99.2% job placement rate for...

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