The Art of Productive Conflict: Full Day BootCamp

at General Assembly - Online

Course Details
$250 8 seats
Start Date:

Thu, Aug 05, 1:00pm - 6:30pm Eastern Time

Next start dates (2)

Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 20
Teacher: Jared Dickinson

Flexible Reschedule Policy: This provider has flexible, free rescheduling for any-in person workshop. Please see the cancellation policy for more details

What you'll learn in this conflict resolution training:

Most human beings don’t handle disagreements very well…have you noticed? However, for any community to function effectively: they must work out how to reach agreements, handle conflict, hear one another, be clear and efficient in their exchanges, and generally be responsive to others in their spheres of influence.

Who is the program for? This training is critical for any business person who works cross-functionally, is involved in meetings with varying seniority or technical levels in an organization, interacts with teams dealing with difficult or challenging issues, or wants to enhance their ability to engage in almost any form of interaction skillfully. Your business effectiveness and personal sanity may depend on it how you show up in these situations!


Participants will learn how to:

  • Skillfully communicate with a difficult person or group
  • Raise and address any highly charged issue
  • Soften deeply entrenched points of view
  • Demonstrate good listening – whether in conflict or not!
  • Use a powerful 3 step ART model to handle challenging questions
  • Defuse hostility when possible, and minimize defensiveness
  • Apply a simple listener analysis tool to sensitize yourself to other’s perspectives
  • Command the 5 channels of expression that affect conflict outcomes
  • Reduce stress associated with challenging interactions
  • Create a compelling, structured, and persuasive case when necessary
  • Keep conversations positive and forward-moving

Designed to produce lasting behavior change:

  • Each skill/tool is practiced with video feedback, and built upon prior learned skills
  • The practices are applied to a variety of relevant real-life scenarios
  • Experiential, highly interactive, fun, and broadly applicable tools and principles
  • 5 critical communication areas covered: the structure of your communication, your physical behaviors, how you listen, what you say, how you demonstrate understanding and empathy


  • You will need access to a laptop or computer with a working webcam and microphone as well as a strong internet connection.
  • This course will occur completely online using Zoom and Slack.
  • Course set up information will be emailed to all students signed up around 24 hours before (and again an hour before) your course launches.

Registered students will be notified 24 hours in advance of this program with information on how to log in to the Zoom Meeting Room and other tools you'll need for the session. Registration for this class will close 2 hours prior to the session start in order to allow all students ample opportunity to have the technology enabled.

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

School Notes:
For students enrolling in 12 week part time and immersive classes, it is not recommended that you book more than one class simultaneously.

Still have questions? Ask the community.

Refund Policy
If you can't make it to a class/workshop, please email us at [email protected] at least 7 days before the scheduled event date. No refunds will be given after this timeframe.


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Registered participants will be notified 24 hours in advance of this program with information on how to log in to the Zoom Meeting Room and other tools you’ll need for the session.

Start Dates (3)
Start Date Time Teacher # Sessions Price
1:00pm - 6:30pm Eastern Time Jared Dickinson 1 $250
12:00pm - 5:30pm Eastern Time Jared Dickinson 1 $250
12:00pm - 5:30pm Eastern Time Jared Dickinson 1 $250

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General Assembly

General Assembly (GA) equips individuals with the in-demand skills needed to build a career in today’s high-growth tech sectors. Their award-winning technical training includes flexible delivery, industry-tested curriculum, and a career services program that produces a 99.2% job placement rate for...

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